Comments on: Comcast Gives Cold-Shoulder To Non-Profit School Running Linux

By: click170

click170 — Sat, 10 Jan 2009 13:04:47 +0000

This situation of Internet Service Providers not providing support for anything except Windows and Mac is not uncommon here in Vancouver Canada either. Both TELUS and Shaw, the two largest competing ISPs don’t train their staff at all for dealing with clients running linux, DESPITE many of their customer support agents themselves running some form of linux. A number of times I have called in for my home Internet connection and had to inform the agent that I use Ubuntu, and he kindly informed me that though despite using Ubuntu himself in his home he was unable to help me further.

Personally I think it’s an embarrassment to the industry that they would continue to deny that linux and it’s many distros don’t exist.

By: John, diplomas teach

John, diplomas teach — Sat, 01 Nov 2008 15:43:03 +0000

He even went as far to say that the company supports Windows, Mac OSX, and even Unix (note that both Linux and OSX are a form of Unix), but not Linux. That's really funny... and even though I'm a Windows user I think that is ridiculous and I don't see any grounds for that which would make sense for Linux users...

By: Jen Cato

Jen Cato — Mon, 25 Aug 2008 02:11:38 +0000

If you think your Comcastic experience was bad then read my Blog at Tuxwerx (http://www.tuxwerx.com/Blogs/) and see the unholy h**l I’m going through with Comcast!
Comcast is ripping broadband customers off and I can prove it.
They tried to blame Ubuntu Linux in my puters too and my test blew that claim out of the water.
Grab the screenshots on my Blog for your own lawsuits against Comcast!!

By: AM

AM — Sun, 24 Aug 2008 07:39:31 +0000

that’s interesting, i have comcast out here in CA, and i got tech support for my slax.

By: Barry

Barry — Sat, 23 Aug 2008 22:21:59 +0000

AT&T is no better. Just the other day I had an issue with setting up a new DSL account for a friend of mine. Check out http://ubuntuforums.org/showthread.php?t=896181 for a synopsis. They basically said that it is not possible to activate newly ordered DSL services with Linux. It seems that a lot of these companies are in for a shock when more and more people adopt Linux. I for one, have been helping to migrate dozens of dissatisfied Vista users. They are always very surprised at how much faster their computers are when running Linux.

By: George

George — Sat, 23 Aug 2008 04:39:47 +0000

Well I could understand if they give a cold shoulder to an OS you created, or that’s used by 3 people or something, but COME ON, LINUX! I USE LINUX!!! Way too many people use it to ignore it.

By: Kr@ptast1k

Kr@ptast1k — Wed, 20 Aug 2008 03:23:54 +0000

Well that is just plain Cr@pTasT1c! You too can get incompetent support, low quality over subscribed saturated internet and crappy VoIP phone service for only $99.99. Join the millions of dissatisfied customers….

All kidding aside, C()mC@st is not a good for the future of the Internet. They threaten network neutrality under the guise of “network management practice”. What they are really trying to do is kill off competitors and competiting new technologies. Elect as I have to NOT be CrapTastic!

http://www.savetheinternet.org

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Tue, 19 Aug 2008 19:38:04 +0000

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By: Brian Weaver

Brian Weaver — Tue, 19 Aug 2008 05:05:02 +0000

Tweeted this to @comcastcares.. See what he has to say about it

By: ATT Customer

ATT Customer — Tue, 19 Aug 2008 03:27:41 +0000

Well, to be fair AT&T (Bellsouth in Miami Dade County) also does this. I think the problem is mainly because the people at the first level of technical support are just reading from a script. They do not have one for Linux. They always ask me what operating system I am running. I just do not tell them. If they insist, I tell them that it does not matter, and they should know that. At that point I ask them to transfer me to 2nd level technical support. Those are actual techies who are more likely to know what they are doing.